By Meredith Jarchow, Sean Kelly, Brett Zallek and Nick Swanson

“Our view” is prepared by the Executive board and should be considered the
institutional voice of The Record

When communication is effective, it often goes unnoticed. When it’s lacking, it’s apparent. Such has been the case in the last few weeks from administration and other staff.

We understand that it’s difficult to communicate with a student body of 3,621, but when it isn’t done effectively, it leaves students frustrated and jaded.

On Aug. 26, all CSB/SJU students received an email regarding the new Alcuin
Learning Commons bus stop, noting that it would not open as originally planned. This was confusing for two reasons: the opening date was now unknown, but more importantly, it was the first time students had officially heard of the new stop. Prior to that message, students had only heard about the possibility of the new stop and were notified of its existence and nonexistence simultaneously in the middle of move-in weekend. The notification that the bus was stopping at the Learning Commons, then, was sudden and unclear as to when the bus would be dropping off at Sexton and when at the Learning Commons.

As was covered in The Record’s Sept. 22 issue, there was also miscommunication and inconsistency surrounding the ticket sale process for the  Johnnie/Tommie football game. Multiple emails were sent by different people about the seemingly ever-changing process.

The communication with the Johnnie/Tommie game and the new Learning Commons bus stop often left students confused without the proper resources to figure out what is going on. As students, we have seen this confusion ferment into bitterness.

The problem is often not only the message that is being sent, but also the timing. If messages for significant events are delivered earlier in advance, our  community will be better informed and there won’t be a chance for the student rumor-mill to start turning.

Confusion among students unfortunately has the ability to quickly turn into a downward spiral of rumors. This is on us, as students, to improve. We need to be critical of the information we are hearing and resist the urge to spread false information.

We haven’t raised this criticism in vain, but the tension surrounding these events have been real and felt widely by students. Clear and consistent communication leads to improved relationships between students and staff.